Physical Hardware Monitoring
We install a software program that will keep us informed on the welfare of your computers. This allows us to properly monitor your computer hardware so ensure that they are working properly. Monitoring computer hardware is the first initial step in maintaining your infrastructure. We will keep track of your computer usage and make sure that the CPU is sending out instructions properly and the basic input/output operations are being followed. We will also keep track of the amount of RAM that you are using, find free space on the hard drives and other networking information such as IP addresses. We will also monitor the voltages being provided by the power supply and make sure the usernames and passwords are setup.
Monitor Network Connectivity
Sometimes, for various reasons, the cache becomes corrupt. The symptoms vary, but the most common is that you cannot get to some web sites in your browser. DNS (Domain Name System) keeps all your IP addresses and stores them in the computer. Flushing the DNS cache will help keep your system up to date when browsing websites on the web.
Monitor Malware/Spyware Protection
We look over our client’s current Malware/Spyware programs to see if they are up-to-date and notify the client if the software becomes out of date, which can result into virus infections and can lead to data corruption.
Monitor Virus Protection Logs
We look over our client’s current virus program to see if they are up-to-date and notify the client if the software becomes out of date, which can result into virus infections and will lead to data corruption.
Verify Hardware Driver Compatibility
Verify that all hardware drivers are installed and up to date. (Video, Sound, Chipset, USB 2.0, Controllers, Network LAN, etc). When the correct drivers are not installed properly the computer system will respond inconsistently.
Technical Phone Support – 9am-5pm
We provide phone assistance during business hours to allow the client to call and speak to a technician.