mAINTAINING YOUR INFRASTRUCTURE
WHAT IS NETWORK SUPPORT?
With network support, the main focus is to maintain the infrastructure of your company. Responsibilities may vary between organizations, but on-site servers, software-network interactions as well as network integrity/resilience are the key areas of focus. Generally, in terms of reactive situations (i.e.: unexpected disruptions to service, or service improvements), IT Support Incidents are raised through an issue tracking system. Typically, issues work their way through a Help Desk and then flow through to the relevant technology area for resolution. In the case of a network related issue, an issue will be directed towards a network administrator. If a network administrator is unable to resolve an issue, a ticket will be escalated to a more senior network engineer for a restoration of service or a more appropriate skill group.
Network administrators are often involved in proactive work. This type of work will often include:
Testing the network for weakness
Keeping an eye out for needed updates
Installing and implementing security programs
In many cases, E-mail and Internet filters
Evaluating implementing network
Network administrators are there to make sure that computer hardware and network infrastructure related to an organization's data network are effectively maintained. In smaller organizations, they are typically involved in the procurement of new hardware, the roll out of new software, maintaining disk images for new computer installs, making sure that licenses are paid for and up to date for software that needs it, maintaining the standards for server installations and applications, monitoring the performance of the network, checking for security breaches, and poor data management practices. A common question for the small/medium businesses (SMB) is, how much bandwidth do I need to run my business? This is something that can be determined with network support.